Education Technology Support Specialist

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a technology associate to support technology-assisted instruction across schools. Under supervision, you will help students, teachers, staff, and parents operate technology and assist with policy procedures.

The role involves basic device support, distributing student devices, and coordinating with Technology Services to ensure resources align with the district tech infrastructure. Strong communication and problem-solving are essential.

Qualifications

• Knowledge of the principles, practices, and procedures of public-school system policies and technology programs.
• Knowledge of federal, state, and local regulatory requirements applicable to school system technology.
• Ability to organize, prioritize, and carry out duties efficiently and within established timeframes.
• Ability to communicate effectively and maintain professionalism under stress.
• Ability to troubleshoot technology-related problems.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Assist staff with submitting helpdesk tickets and follow up as needed.
• Provide basic technical support to existing school computers, tablets, network, AV equipment, student and staff devices, and printers/copiers.
• Issue, distribute, manage, verify, and collect student devices each school year.
• Work with teachers and technology staff in the selection of resources that are compatible with the school technology infrastructure.
• Assist with the implementation of computer assisted instructional programs.
• Monitor and assist students and teachers in the use of the computer.
• Assist teachers with the presentation of learning materials and instructional activities.
• Adhere to and communicate copyright as well as other laws and guidelines pertaining to the distribution and ethical use of all resources.
• Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment.
• Facilitate school participation in technology programs and activities.
• Collaborate with the school library media coordinator to provide leadership in the school's use of instructional technology resources to enhance learning.
• Serve as point of contact for communications between Technology Services and school
• Enforce the Internet Acceptable Use Policy, Photo and Video Release Form, and Student Technology Agreement for staff and students
• Share, distribute, and collect the CMS Student Technology Agreement each school year
• Oversee assessment and collection of technology fees to applicable students and include technology fee waiver process as needed/requested
• Review, update, and maintain accurate device inventory
• Manage damaged technology transfer to and from repair depot
• Prepare aging, unsupported, and damaged school or classroom technology for surplus pickup
• Attend professional development, professional learning communities, and other meetings
• Perform related duties as assigned

Skills

Communication skills

Organizational skills

Problem-solving

Data interpretation

Technical troubleshooting

Team collaboration

Adaptability

Education

Associate degree in education, technology, or related field

Job description

Charlotte-Mecklenburg Schools is seeking a technology associate to support technology-assisted instruction across schools. Under supervision, you will help students, teachers, staff, and parents operate technology and assist with policy procedures.

The role involves basic device support, distributing student devices, and coordinating with Technology Services to ensure resources align with the district tech infrastructure. Strong communication and problem-solving are essential.