Educational IT Support Technician: End-User & Network

Sugar Creek Charter School - High School Campus; Charlotte (NC); On-site; USD 42,000 - 57,000; Full time

Job summary

Sugar Creek Charter School -- High School Campus in Charlotte, NC seeks an IT Support Technician (Level 1) to provide first-level help desk support for desktop systems, printers, and network equipment. The role emphasizes strong customer service, accurate documentation, and timely issue resolution across Windows environments.

Under the Chief Technology's direction, you will assist with hardware setup, software updates, network tasks, and asset management, contributing to reliable technology

Qualifications

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• 1–3 years of desktop, help desk, or technical support experience preferred.
• Experience with Windows operating systems and common productivity software.
• Familiarity with routers, switches, and basic wired/wireless networking.

Responsibilities

• Provide first-level IT support for desktops, printers, and mobile devices.
• Install, configure, repair, and maintain computers and peripheral equipment.
• Perform routine software updates and basic system maintenance.
• Assist with network/server maintenance and user account management.
• Document issues and resolutions in the ticketing system and asset records.
• Respond to requests via phone, email, or in person and maintain high service levels.

Skills

Customer service

Windows OS

PC hardware

Networking basics

Account management

Documentation

Troubleshooting

Education

High school diploma or equivalent

Associate degree or related coursework preferred

Tools

Windows Server 2016

Active Directory

Ticketing systems

Job description

Sugar Creek Charter School -- High School Campus in Charlotte, NC seeks an IT Support Technician (Level 1) to provide first-level help desk support for desktop systems, printers, and network equipment. The role emphasizes strong customer service, accurate documentation, and timely issue resolution across Windows environments.

Under the Chief Technology's direction, you will assist with hardware setup, software updates, network tasks, and asset management, contributing to reliable technology