IT Support Intern: Hands-On Helpdesk & Projects

Applied Engineering, Inc.; West Fargo (ND); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401K retirement plan

Paid time off

Flexible work schedule

Job summary

Applied Engineering, Inc. is seeking an IT Support Intern in Fargo, ND to provide prompt technical assistance via phone, email, chat, or remote tools.

You will diagnose basic hardware, software, and network problems to minimize downtime while supporting IT Infrastructure projects. The role requires enrollment in IT/CS/IS studies or recent graduation, basic proficiency across Windows, macOS, Linux, and experience with Microsoft 365 and Google Workspace.

Qualifications

• High school diploma or equivalent required.
• Currently enrolled in, or recently graduated from, a Bachelor's degree in IT/IS/CS or related field.
• Relevant internship experience or coursework is a plus.
• Basic proficiency in Windows, macOS, or Linux environments.
• Knowledge of PC components, setup/deployment, printer configuration.

Responsibilities

• First-Contact Support: answer calls, emails, and live chats; act as first line of defense for user issues.
• Diagnose and troubleshoot OS, productivity suites, printers, and peripherals.
• Configure, assemble, and deploy desktop/laptop hardware; install OS and business software.
• Handle password resets, MFA setups, and basic user provisioning (Active Directory).
• Log incidents, steps taken, and resolutions in the ticketing system.
• Escalate unresolved issues to Level 2/3 with clear notes.
• Follow up with users to confirm resolution and document solutions.
• Assist in asset management and pre-prepping equipment for business use.
• Support IT Infrastructure ongoing projects.
• Other tasks as assigned.

Skills

Communication skills

Time management

Multitasking

Basic IT troubleshooting

Education

Bachelor's in IT/IS/CS or related

Tools

Microsoft 365

Google Workspace

Ticketing systems

Active Directory

Job description

Applied Engineering, Inc. is seeking an IT Support Intern in Fargo, ND to provide prompt technical assistance via phone, email, chat, or remote tools.

You will diagnose basic hardware, software, and network problems to minimize downtime while supporting IT Infrastructure projects. The role requires enrollment in IT/CS/IS studies or recent graduation, basic proficiency across Windows, macOS, Linux, and experience with Microsoft 365 and Google Workspace.