IT Intern

Plus One Robotics; San Antonio (TX); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Plus One Robotics is seeking a motivated IT Intern to maintain our internal technology infrastructure, support employees, and assist with critical IT projects as we scale. This part-time internship is designed for current college students with 1-2 years before graduation, offering hands-on experience in a fast-paced startup.

You will be the first line of IT support, managing hardware, onboarding new hires, and contributing to security and regulatory readiness.

Formación

• Enrolled or recent graduate in CS/IT.
• Strong knowledge of macOS and Windows.
• Familiar with remote desktop tools and helpdesk systems.
• Excellent communication and problem-solving.

Responsabilidades

• Employee Support: Serve as the first line of IT support for all employees, troubleshooting hardware and software issues.
• Onboarding & Offboarding: Prepare, configure, and deploy new hardware for incoming employees; manage user accounts and access across platforms.
• Inventory Management: Maintain an accurate inventory of all company-owned equipment and licenses.
• Documentation: Create and update internal knowledge base articles, tutorials, and IT best practices for self-service.
• Project Support: Assist the Operations/IT team with ad-hoc projects related to scaling infrastructure, security audits, and regulatory preparation.

Conocimientos

macOS

Windows

Remote desktop tools

Helpdesk systems

Problem solving

Communication

Educación

Currently pursuing or recently completed degree in Computer Science or Information Technology

Herramientas

Google Workspace

Microsoft 365

Descripción del empleo

We are looking for a motivated and technically curious IT Intern to join our team. This is a highly practical role where you will be instrumental in maintaining our internal technology infrastructure, supporting our employee base, and assisting with critical IT projects related to scaling our business.

This internship is designed for current college students with 1-2 years before graduation that are seeking a hands‑on experience in a dynamic startup environment.

Key Responsibilities

• Employee Support: Serve as the first line of IT support for all employees, troubleshooting hardware and software issues
• Onboarding & Offboarding: Prepare, configure, and deploy new hardware (Mac/Windows) for incoming employees. Manage user accounts and access across various platforms. Securely wipe and decommission hardware for departing staff.
• Inventory Management: Maintain an accurate inventory of all company-owned equipment and licenses, ensuring all assets are tracked and accounted for.
• Documentation: Create and update clear, concise internal knowledge base articles, tutorials, and IT best practice guides for employee self-service.
• Project Support: Assist the Operations/IT team with ad‑hoc projects related to scaling infrastructure, security audits, and preparing for future regulatory needs.

Qualifications and Skills

Required

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related technical field.
• Strong foundational knowledge of both macOS and Windows operating systems.
• Familiarity with standard remote desktop tools and ticketing/helpdesk systems.
• Excellent problem‑solving skills and a proactive, "can-do" attitude.
• Exceptional communication and customer service skills, with the ability to explain technical issues clearly to non‑technical users.

Preferred (Bonus Points)

• Experience administering a modern collaboration suite (e.g., Google Workspace or Microsoft 365).
• Familiarity with basic networking concepts (DNS, DHCP, Wi‑Fi configuration).
• Experience with mobile device management (MDM) solutions.

What You’ll Gain

• Direct Impact: Work closely with leadership and directly contribute to the Company’s operational efficiency.
• Startup Experience: Gain invaluable experience in a fast‑paced environment where quick learning and resourcefulness are highly valued.
• Networking: Opportunities to shadow and learn from team members across Engineering, Finance, and Operations.

Position Type/Expected Hours of Work

Part‑time, flexible between M‑F, 9:00am‑6:00pm.