IT Support Intern — ESOP, Parental Leave, Flexible PTO

CO-US DuCharme, McMillen & Associates, Inc.; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP eligibility

Parental leave

Generous time off

Benefits plans from day one

Work-life balance focus

Job summary

DMA is an employee-owned company prioritizing its people, with ESOP eligibility from day one and a generous benefits package. The Associate Support Analyst Intern role offers hands-on experience in help desk tasks, password resets, and workstation setup, with a hybrid work arrangement.

You will monitor support requests, provide end-user resolutions by phone or email, and assist in deployments while pursuing a related degree. Certification and prior support experience are a plus.

Qualifications

• Pursuing a Bachelor’s degree in Computer Science, Information Systems, Technology, or related field.
• Proficient in Microsoft Windows 7 and Office.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Net+ or A+ certification a plus.
• Previous ticket/phone support system experience a plus.

Responsibilities

• Monitor, review, and prioritize help desk requests.
• Provide timely one-on-one end-user problem resolution via telephone and e-mail.
• Escalate complex Help Desk requests to the appropriate IT staff member.
• Assist in workstation deployments.
• Reset password and unlock accounts.
• Install approved applications.

Skills

Customer service

Verbal communication

Written communication

Troubleshooting

Ticket/phone support experience

Education

Bachelor’s degree in Computer Science / Information Systems / Technology

Tools

Windows 7

Microsoft Office

Job description

DMA is an employee-owned company prioritizing its people, with ESOP eligibility from day one and a generous benefits package. The Associate Support Analyst Intern role offers hands-on experience in help desk tasks, password resets, and workstation setup, with a hybrid work arrangement.

You will monitor support requests, provide end-user resolutions by phone or email, and assist in deployments while pursuing a related degree. Certification and prior support experience are a plus.