IT Support Intern - Summer 2027

CO-US DuCharme, McMillen & Associates, Inc.; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP eligibility

Parental leave

Generous time off

Benefits plans from day one

Work-life balance focus

Job summary

DMA is an employee-owned company prioritizing its people, with ESOP eligibility from day one and a generous benefits package. The Associate Support Analyst Intern role offers hands-on experience in help desk tasks, password resets, and workstation setup, with a hybrid work arrangement.

You will monitor support requests, provide end-user resolutions by phone or email, and assist in deployments while pursuing a related degree. Certification and prior support experience are a plus.

Qualifications

• Pursuing a Bachelor’s degree in Computer Science, Information Systems, Technology, or related field.
• Proficient in Microsoft Windows 7 and Office.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Net+ or A+ certification a plus.
• Previous ticket/phone support system experience a plus.

Responsibilities

• Monitor, review, and prioritize help desk requests.
• Provide timely one-on-one end-user problem resolution via telephone and e-mail.
• Escalate complex Help Desk requests to the appropriate IT staff member.
• Assist in workstation deployments.
• Reset password and unlock accounts.
• Install approved applications.

Skills

Customer service

Verbal communication

Written communication

Troubleshooting

Ticket/phone support experience

Education

Bachelor’s degree in Computer Science / Information Systems / Technology

Tools

Windows 7

Microsoft Office

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2026 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, and the overall wellness of our employees

Position Summary

The Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations.

Essential Duties and Responsibilities

• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset Password and unlock accounts
• Install approved applications

Non-Essential Duties and Responsibilities

• Perform other duties as assigned

Education and Qualifications

• Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field
• Proficient in Microsoft Windows 7 and Office
• Excellent customer service skills
• Excellent verbal and written communication skills
• Net + or A + Certification a plus
• Previous ticket/phone support system experience a plus #LI-HH1 #LI-Hybrid

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.

DMA is a proudly employee-owned company that has been solving corporate tax challenges for over 50 years. Everyone within our organization takes extreme pride in delivering proven, successful results. Our tax professionals span across the globe to better serve some of the world’s largest companies with the highest level of expertise. Our “people first” mentality is what defines our corporate mission and sets us apart from other companies within the corporate tax industry. DMA offers a challenging yet rewarding career that encourages teamwork, fosters communication, and recognizes exceptional performance. Our employees share common philosophies, a strong entrepreneurial spirit, and an unbreakable commitment to client service. Because of our unique corporate structure and principles, “about us” is actually about you.