IT Support Intern - Spring 2027

DuCharme, McMillen & Associates, Inc.; Indianapolis (IN); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

ESOP eligibility on day one

Company paid parental leave

Generous time off package

Multiple benefit plans

Job summary

DuCharme, McMillen & Associates, Inc. is seeking an Associate Support Analyst Intern to gain hands-on experience in resolving help desk requests, password resets, and routing trouble tickets.

The role includes imaging, configuring, and setting up new workstations in a hybrid environment. You will learn to monitor queues, provide end-user support via phone and email, escalate complex issues, and assist in workstation deployments while pursuing a related bachelor’s degree.

Qualifications

• Currently pursuing a Bachelor's degree in Computer Science, Information Systems, Technology, or related field.
• Net+ or A+ Certification a plus.
• Proficient in Microsoft Windows 7 and Office.

Responsibilities

• Monitor, review, and prioritize help desk requests.
• Provide timely one-on-one end-user problem resolution via telephone and email.
• Escalate complex Help Desk requests to the appropriate IT staff member.
• Assist in workstation deployments.
• Reset passwords and unlock accounts.
• Install approved applications.

Skills

Customer service

Verbal communication

Written communication

Windows 7

Microsoft Office

Ticket/phone support experience

Education

Pursuing Bachelor's degree in Computer Science, Information Systems, Technology, or related field

Tools

Net+ or A+ Certification

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:2026 Great Places to Work CertifiedEmployee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)Company paid parental leaveGenerous time off packageMultiple benefit plans, eligibility begins on day one of employmentCulturally focused on work/life balance, and the overall wellness of our employeesPosition SummaryThe Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations.Essential Duties and Responsibilities• Monitor, review, and prioritize help desk requests• Provides a timely one-on-one end-user problem resolution via telephone and e-mail• Escalate complex Help Desk requests to the appropriate IT staff member• Assist in workstation deployments• Reset Password and unlock accounts• Install approved applicationsNon-Essential Duties and Responsibilities• Perform other duties as assignedEducation and Qualifications• Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field• Proficient in Microsoft Windows 7 and Office• Excellent customer service skills• Excellent verbal and written communication skills• Net + or A + Certification a plus• Previous ticket/phone support system experience a plus#LI-HH1#LI-HybridThe Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.