IT Support Intern

Socket.dev; New York (NY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

DoubleVerify is looking for an IT Support Intern at their NYC Global HQ. This role involves providing day-to-day technical support to ensure the smooth operation of their office and remote employee connectivity.

The intern will assist the on-site IT team with troubleshooting, hardware logistics, and employee onboarding tasks. Ideal candidates will have a friendly, proactive attitude and a working knowledge of macOS and Windows systems.

Qualifications

• Strong customer service orientation and a friendly attitude.
• Working knowledge of macOS and Windows operating systems.
• A reliable and punctual individual for a fully on-site schedule.

Responsibilities

• Provide first-level IT support to employees at NYC HQ.
• Troubleshoot hardware and software issues.
• Assist with the preparation of workstations for new hires.

Skills

Customer service orientation

Working knowledge of macOS and Windows

Strong organizational skills

Tools

Google Workspace

Jira

Slack

Job description

Department: Corporate Systems | Level: Intern | Reports To: IT Operations Manager | Location: NYC Global HQ

Who We Are

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery, and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in‑class solutions across the digital ecosystem that help build a better industry.

Overview

Reporting to the IT Operations Manager at our NYC Global HQ, the IT Support Intern is a hands‑on, on‑site role providing the day‑to‑day IT support that keeps DoubleVerify’s New York office running smoothly and its remote employees equipped and connected.

As the first point of contact for many end‑user needs, the ideal candidate brings a friendly, proactive attitude and genuine interest in technology. You’ll work alongside the on‑site IT team to handle hardware logistics, maintain IT inventory, support company events, and provide technical assistance to employees both in‑office and remote. This is a great opportunity to gain real‑world corporate IT experience, including emerging technologies like AI, in a fast‑paced, publicly traded technology company.

What You’ll Do

• Assist the On‑Site IT Support team providing first‑level contact for employees needing technical assistance at NYC HQ.
• Troubleshoot Mac and PC laptops, monitors, docking stations, peripherals, and printers
• Prepare and configure workstations for new hires, moves, and hardware refreshes.
• Assist with IT onboarding and offboarding tasks, including device staging and first‑day readiness.
• Assist with equipment deployment and support
• Assist team in support of AV used in conference rooms and large company events
• You get real‑world hands‑on experience with platforms like Google Workspace, GCP, Slack, Okta, Jira, Confluence, Glean, Claude AI, ChatGpt and more.

Required Qualifications

• Working knowledge of macOS and Windows operating systems.
• Strong customer service orientation — friendly, patient, and proactive.
• Able to work independently and as part of a team.
• Strong organizational skills with attention to detail.
• Reliable, punctual, and comfortable with a fully on‑site schedule at the NYC office.
• Fluent in English with strong written and verbal communication skills.
• Able to lift up to 40 lbs (monitors, laptops, peripherals).

Preferred Qualifications

• Experience troubleshooting Mac and PC hardware or software issues.
• Familiarity with ticketing systems (Freshservice, Jira, ServiceNow, or similar).
• Exposure to AV/conference room technology or live event production.
• Interest in IT operations, systems administration, or corporate technology.

The successful candidate’s starting salary will be determined based on a number of non‑discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.