Corporate Systems Engineer, Collaboration Platforms

DoubleVerify; New York (NY); On-site; USD 110,000 - 165,000; Full time

Job summary

DoubleVerify’s NYC Global HQ seeks a Senior Corporate Systems Engineer, Collaboration Platforms to own Google Workspace and Slack administration, mentor a remote team, and ensure flawless end‑user experience across the global workforce. You will manage ticket queues, build SOPs, and support conference room AV.

The role requires deep hands-on expertise in Google Workspace, Slack, macOS, Windows, and enterprise collaboration tools.

Qualifications

• Bachelor's degree or equivalent hands-on IT experience.
• 5+ years in corporate IT support with Tier 2/3 troubleshooting.
• Extensive knowledge of Google Workspace administration.
• Extensive knowledge of Slack administration.
• Strong experience supporting macOS and Windows OS.
• Hands-on experience with conference room AV systems and collaboration tech.
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow).

Responsibilities

• Own admin and governance of Google Workspace, Drive and permissions.
• Own administration of core collaboration platforms including Slack.
• Administer broader collaboration tools like Monday.com and Notion.
• Provide white-glove technical support to C-level executives across devices.
• Triage, prioritize, and load-balance tickets in SLA-driven Corporate Systems queue.
• Build and maintain the department knowledge base with SOPs and guides.
• Mentor remote IT support staff to improve first-touch resolution.
• Support conference room AV and collaboration technology at the NYC HQ.

Skills

Google Workspace administration

Slack administration

macOS

Windows OS

ITSM/Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Freshservice

ServiceNow

Job description

Sr Corporate Systems Engineer, Collaboration Platforms

Department: Corporate Systems

Reports To: IT Operations Manager, Corporate Systems

Location: NYC Global HQ

Who We Are

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery, and audience quality across campaigns to drive performance.

Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in‑class solutions across the digital ecosystem that help build a better industry.

Overview

Reporting to the IT Operations Manager, located in New York, the Corporate Systems IT Specialist is an NYC‑based role responsible for providing advanced (Tier 3) technical support to DoubleVerify's global workforce and serving as the highest point of escalation for the remote IT support team. This role requires deep hands‑on expertise in Google Workspace, Slack, macOS, Windows, and conference room/AV technology.

A successful candidate will be highly technical, resourceful, and service‑oriented — comfortable working directly with end‑users, mentoring remote support staff, and maintaining the technology environment at our NYC Global HQ. This role is critical to ensuring a seamless end‑user experience and operational continuity across IT services.

Key Responsibilities

• Own administration and governance of Google Workspace — user and group lifecycle, Drive and shared‑drive permissions, security and compliance settings, third‑party integrations, and advanced end‑user issue resolution.
• Own administration and governance of the core collaboration platforms — Google Workspace and Slack — user and group lifecycle, Drive and shared‑drive permissions, channel governance, security and compliance settings, third‑party integrations, guest access, and advanced platform‑level issue resolution.
• Administer and govern the broader collaboration application stack — including Monday.com, Notion, and similar productivity and collaboration tools — managing workspace configuration, access, integrations, and platform‑level support.
• Provide direct, white‑glove technical support to C‑level executives and leadership — ensuring rapid, discreet, and reliable resolution of their technology needs across devices, collaboration tools, and conferencing.
• Manage incoming demand in the ticketing system — triaging, prioritizing, and load‑balancing the Corporate Systems queue; driving tickets to resolution within SLA; and surfacing recurring issues for permanent fixes.
• Build and maintain the department knowledge base — authoring and curating SOPs, troubleshooting guides, and self‑service documentation to deflect tickets and standardize resolutions.
• Mentor and provide technical guidance to the remote IT support team — upskilling staff, raising the team's first‑touch resolution rate, and reducing escalation volume over time.
• Support conference room AV and collaboration technology at the NYC HQ as needed, partnering with regional teams on standards and escalations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands‑on experience.
• 5+ years of IT support experience in a corporate environment, with demonstrated Tier 2/3 troubleshooting capability.
• Extensive knowledge of Google Workspace administration — must.
• Extensive knowledge of Slack administration — must.
• Strong experience supporting and troubleshooting macOS and Windows OS — must.
• Hands‑on experience managing conference room AV systems and collaboration technology — must.
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must.