Technology Associate at Dore Partnership

University of Delaware; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Dore Partnership, a leading global executive search partner with offices in New York and London, seeks a motivated Technology Associate to join the Technology team. This entry-level role provides hands-on experience across IT support, systems administration, and internal tech operations in a fast-paced professional services environment.

You will support day-to-day technology needs, work with the Systems Administrator and IT Director, and gradually take on more responsibility, with exposure to

Qualifications

• 0-2 years IT support experience.
• Strong Windows 11 knowledge (macOS a plus).
• Familiar with Microsoft 365 fundamentals.
• Experience with Intune or other MDM solutions.
• Active Directory or identity systems familiarity.
• Excellent written and verbal communication.
• Detail-oriented with a structured problem-solving approach.
• Able to prioritise and manage multiple tasks in a busy environment.
• Willingness to learn beyond core responsibilities.

Responsibilities

• Provide 1st and 2nd line IT support to end-users (in-office and remote).
• Assist onboarding: device setup, account provisioning, access configuration.
• Support Microsoft 365 services: Exchange Online, SharePoint Online, Teams, Azure AD, Intune.
• Maintain Windows Server environments and AD, network basics, cloud IaaS (Azure, AWS, Google Cloud).
• Support security controls: patch management, endpoint protection, access controls.
• Troubleshoot business applications including Microsoft Office and CRM/ATS platforms.
• Maintain asset records for hardware, software, and peripherals.
• Create and maintain system/process documentation.
• Assist with IT projects: upgrades, migrations, new tech implementations.

Skills

Windows 11

Microsoft 365

Intune/MDM

Active Directory

Communication

Problem solving

Cloud IaaS

Documentation

Project support

Education

Degree in CS/IT

Tools

PowerShell

Python

Job description

About Us

Founded in 1997, Dore Partnership is a leading global executive search partner to the investment industry, specializing in identifying and securing transformative talent for ambitious companies worldwide. With offices in New York and London, the firm offers a global reach combined with deep industry expertise.

Job Summary

We are seeking a motivated and reliable Technology Associate to join our Technology team. This is an entry‑level role providing hands‑on experience across IT support, systems administration, and internal technology operations within a fast‑paced professional services environment.

You will play a key role in supporting day‑to‑day technology needs across the business, ensuring users are effectively supported and issues are resolved properly and efficiently. This role requires strong ownership, attention to detail, and the ability to operate in a busy environment where responsiveness and reliability matter.

You will work closely with the Systems Administrator and IT Director, gaining exposure to infrastructure, Microsoft 365, security, and project‑based work. Over time, you will be expected to take on increasing responsibility.

Key Responsibilities

• User Support: Provide timely and effective 1st and 2nd line technical support to end-users (both in-office and remote) across New York and London. Troubleshoot hardware, software, network connectivity, printers, mobile devices, and AV equipment, ensuring issues are fully resolved.
• User Onboarding: Support onboarding processes, including device setup, account provisioning, and access configuration. Deliver clear and structured technology introductions to new joiners.
• Microsoft 365 Support: Assist in supporting and administering Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Azure AD, Intune), including user lifecycle management and permissions.
• Infrastructure Support: Assist in maintaining core IT infrastructure, including Windows Server environments, Active Directory, networking fundamentals, and cloud infrastructure (IaaS) environments such as Azure, AWS, or Google Cloud.
• Security & Compliance: Support the implementation of security controls, including patch management, endpoint protection, and access controls, in line with company policies and data protection requirements.
• Application Support: Support and troubleshoot business applications, including Microsoft Office and internal CRM/ATS platforms.
• Asset Management: Maintain accurate records of IT hardware, software licenses, and peripherals. Ensure devices are correctly configured and tracked.
• Documentation: Create and maintain clear, accurate documentation for systems, processes, and user guides. Documentation should be maintained proactively.
• Project Support: Assist with IT projects, including system upgrades, migrations, and new technology implementations. Take ownership of assigned tasks and deliver them to completion.

Required Skills and Qualifications

• 0-2 years’ experience in IT support or a related field
• Solid working knowledge of Windows 11 (macOS exposure is a plus)
• Familiarity with Microsoft 365 fundamentals
• Exposure to Microsoft Intune or other MDM solutions
• Exposure to Active Directory or similar identity systems
• Strong written and verbal communication skills
• Good problem‑solving ability with a structured approach
• High attention to detail and ability to follow tasks through
• Ability to prioritise and manage multiple tasks in a busy environment
• Professional, reliable, and responsive
• Knowledge of cloud infrastructure / IaaS concepts (Azure, AWS, or Google Cloud)
• Demonstrated willingness to learn beyond core responsibilities

Preferred Qualifications

• CompTIA A+, Network+, or Azure Fundamentals certifications
• Basic networking knowledge (Wi‑Fi, switches, firewalls)
• Experience supporting macOS environments
• Basic scripting or automation (PowerShell, Python)
• Exposure to CRM/ATS systems (Ezekia, Invenias, or similar)
• Interest in automation tools
• Degree or bootcamp in Computer Science, Information Technology, or a related field

Additional Expectations

• Comfortable working in a fast‑paced environment where priorities can change
• Takes ownership of issues and follows them through to resolution
• Communicates clearly with non‑technical stakeholders
• Produces accurate work and maintains high standardsDemonstrates initiative rather than waiting for direction
• Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.