IT Support & Infrastructure Associate - Space Tech

Astranis; San Francisco (CA); Hybrid; USD 77,000 - 105,000; Full time

Job summary

Astranis is seeking an Associate to join its expanding IT team in San Francisco. You will assist with support tickets, onboard/offboard employees, manage accounts and provisioning, handle inventory, and keep infrastructure documentation up to date.

Work closely with engineering to support the development and manufacturing of space hardware, troubleshoot, and address IT challenges with autonomy and proactivity.

Qualifications

• Understanding of troubleshooting techniques.
• Exhibits critical thinking skills.
• Able to take notes and remember directions.
• Experience with Windows, MacOS, and/or Linux.
• Highly motivated with an interest in helping and teaching others.
• Able to perform duties autonomously without much supervision.

Responsibilities

• Assist with support tickets and expand as needed.
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Skills

Troubleshooting techniques

Critical thinking

Note-taking

Autonomy

Motivated to help others

Tools

Windows

MacOS

Linux

Job description

Astranis is seeking an Associate to join its expanding IT team in San Francisco. You will assist with support tickets, onboard/offboard employees, manage accounts and provisioning, handle inventory, and keep infrastructure documentation up to date.

Work closely with engineering to support the development and manufacturing of space hardware, troubleshoot, and address IT challenges with autonomy and proactivity.