IT Support Technician Associate — Space Tech Team

Astranis Space Technologies; San Francisco (CA); On-site; USD 71,000 - 88,000; Full time

Job summary

Astranis Space Technologies in San Francisco is seeking an IT Support Technician Associate for Winter 2027. You will assist with support tickets, onboarding and device provisioning, and collaborate with engineering on space hardware projects.

The role emphasizes customer service, problem solving, and autonomy, with experience on Windows, MacOS, or Linux, plus strong note-taking and troubleshooting skills. This is a hands-on role at our Northern California headquarters, offering exposure to

Qualifications

• Excellent customer service and communication skills.
• Strong troubleshooting techniques and logical problem-solving.
• Demonstrates critical thinking in fast-paced IT environments.
• Accurate note-taking and ability to follow directions.
• Experience with Windows, MacOS, and/or Linux platforms.
• Motivated to help others and work autonomously.
• Collaborates with teams and engineers to resolve issues.

Responsibilities

• Assist with IT support tickets and escalate when needed.
• Handle onboarding and off-boarding, account provisioning, and device setup.
• Support inventory management and asset tracking.
• Document infrastructure, policies, and procedures accurately.
• Manage user accounts, password resets, and access controls.
• Assist with infrastructure upgrades and larger IT projects.
• Work with engineering teams on development and manufacturing of space hardware.
• Collaborate with team members to resolve IT challenges as they arise.

Skills

Excellent customer service

Troubleshooting techniques

Critical thinking

Note-taking

Windows/macOS/Linux

Autonomy

Team collaboration

Tools

Microsoft 365

Job description

Astranis Space Technologies in San Francisco is seeking an IT Support Technician Associate for Winter 2027. You will assist with support tickets, onboarding and device provisioning, and collaborate with engineering on space hardware projects.

The role emphasizes customer service, problem solving, and autonomy, with experience on Windows, MacOS, or Linux, plus strong note-taking and troubleshooting skills. This is a hands-on role at our Northern California headquarters, offering exposure to