IT Support Technician Associate — Work on Space Hardware & IT

Astranis Space Technologies Corp.; San Francisco (CA); On-site; USD 71,000 - 88,000; Full time

Job summary

Astranis Space Technologies Corp. in Northern California seeks an IT Support Technician Associate for Winter 2027. You will help our engineers and space hardware teams by handling tickets, provisioning accounts, and maintaining infrastructure documentation.

Responsibilities include onboarding/offboarding, inventory management, password resets, and close collaboration with engineering to address IT challenges and upgrade infrastructure as needed.

Qualifications

• Excellent customer service skills.
• Strong troubleshooting techniques.
• Shows critical thinking and note-taking abilities.
• Can work autonomously with minimal supervision.
• Experience with Windows, MacOS and/or Linux.

Responsibilities

• Assist with support tickets and escalate as needed.
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning.
• Help with inventory management.
• Keep documentation on infrastructure, policies, and procedures up to date.
• Account management, troubleshooting, and password resets.
• Assisting with infrastructure upgrades and larger projects.
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware.
• Collaborate with team members to address IT challenges as they arise.

Skills

Customer service

Troubleshooting

Critical thinking

Note-taking

Windows/MacOS/Linux

Teaching others

Autonomy

Job description

Astranis Space Technologies Corp. in Northern California seeks an IT Support Technician Associate for Winter 2027. You will help our engineers and space hardware teams by handling tickets, provisioning accounts, and maintaining infrastructure documentation.

Responsibilities include onboarding/offboarding, inventory management, password resets, and close collaboration with engineering to address IT challenges and upgrade infrastructure as needed.