IT Support Technician Associate (Winter 2027) New San Francisco

Astranis; San Francisco (CA); Hybrid; USD 3,519,000 - 4,762,000; Full time

Job summary

Astranis is seeking an Associate to join its expanding IT team in San Francisco. You will assist with support tickets, onboard/offboard employees, manage accounts and provisioning, handle inventory, and keep infrastructure documentation up to date.

Work closely with engineering to support the development and manufacturing of space hardware, troubleshoot, and address IT challenges with autonomy and proactivity.

Qualifications

• Understanding of troubleshooting techniques.
• Exhibits critical thinking skills.
• Able to take notes and remember directions.
• Experience with Windows, MacOS, and/or Linux.
• Highly motivated with an interest in helping and teaching others.
• Able to perform duties autonomously without much supervision.

Responsibilities

• Assist with support tickets and expand as needed.
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Skills

Troubleshooting techniques

Critical thinking

Note-taking

Autonomy

Motivated to help others

Tools

Windows

MacOS

Linux

Job description

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

• Assist with support tickets and expand as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Requirements

• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision

Bonus

• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1,750 per week.

$1,750 - $1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Astranis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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