IT Support Associate for Space Hardware & Infra

Telemetry Today LLC; San Francisco (CA); Hybrid; USD 68.000 - 92.000; Vollzeit

Zusammenfassung

Astranis is seeking an Associate IT Support to assist with tickets, onboarding, and infrastructure tasks for our space hardware teams in Northern California. You will help manage accounts, provisioning, inventory, and documentation while collaborating with engineers to ensure a reliable IT environment.

The role emphasizes hands-on support, autonomous work, and a commitment to teaching others as the company grows in the space sector.

Qualifikationen

• Experience with Windows, MacOS, and/or Linux.
• Strong troubleshooting and critical thinking abilities.
• Ability to take notes and remember directions.
• Demonstrated experience documenting infrastructure, policies or procedures.
• Willingness to help and teach others.
• Ability to work autonomously with minimal supervision.

Aufgaben

• Assist with support tickets and escalate as needed.
• Perform onboarding and off-boarding for employee lifecycle tasks.
• Help with inventory management and asset tracking.
• Keep documentation on infrastructure, policies, and procedures up to date.
• Account management, troubleshooting, and password resets.
• Assist with infrastructure upgrades and larger projects.
• Collaborate with engineering teams to support development/manufacturing of space hardware.
• Work with team members to address IT challenges as they arise.

Kenntnisse

Troubleshooting techniques

Critical thinking

Note taking

Windows/macOS/Linux

Motivation/mentoring

Autonomy

Jobbeschreibung

Astranis is seeking an Associate IT Support to assist with tickets, onboarding, and infrastructure tasks for our space hardware teams in Northern California. You will help manage accounts, provisioning, inventory, and documentation while collaborating with engineers to ensure a reliable IT environment.

The role emphasizes hands-on support, autonomous work, and a commitment to teaching others as the company grows in the space sector.