IT Support Technician Associate (Winter 2027)

Astranis Space Technologies Corp.; San Francisco (CA); On-site; USD 71,000 - 88,000; Full time

Job summary

Astranis Space Technologies Corp. in Northern California seeks an IT Support Technician Associate for Winter 2027. You will help our engineers and space hardware teams by handling tickets, provisioning accounts, and maintaining infrastructure documentation.

Responsibilities include onboarding/offboarding, inventory management, password resets, and close collaboration with engineering to address IT challenges and upgrade infrastructure as needed.

Qualifications

• Excellent customer service skills.
• Strong troubleshooting techniques.
• Shows critical thinking and note-taking abilities.
• Can work autonomously with minimal supervision.
• Experience with Windows, MacOS and/or Linux.

Responsibilities

• Assist with support tickets and escalate as needed.
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning.
• Help with inventory management.
• Keep documentation on infrastructure, policies, and procedures up to date.
• Account management, troubleshooting, and password resets.
• Assisting with infrastructure upgrades and larger projects.
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware.
• Collaborate with team members to address IT challenges as they arise.

Skills

Customer service

Troubleshooting

Critical thinking

Note-taking

Windows/MacOS/Linux

Teaching others

Autonomy

Job description

Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe - large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world's best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

IT Support Technician Associate (Winter 2027)

As an Associate, you will have an amazing opportunity to work on hard problems - we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

• Assist with support tickets and escalate as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Requirements

• Excellent customer service
• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision

Bonus

• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops

Base Salary

The base salary for this position is $1,750 per week.

$1,750 — $1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.