IT Support & Identity Access Coordinator (Hybrid)

Oxford Global Resources; Chandler (AZ); Híbrido; USD 30.000 - 40.000; Jornada completa

Descripción de la vacante

Oxford Global Resources is seeking an IT Support Coordinator to serve as the front line for technology support across employees and field consultants. You will own the support queue in Salesforce Service Cloud, manage laptop imaging and endpoint troubleshooting, and administer user accounts in Microsoft Entra ID and Okta.

The role requires 3–5 years in IT support, strong communication, and the ability to manage multiple cases while documenting resolutions for team knowledge sharing.

Formación

• Three to five years in a help desk or IT support role
• Hands-on experience administering user accounts in Microsoft Entra ID and Okta
• Experience working cases in service desk/ITSM platforms (Salesforce Service Cloud preferred)
• Knowledge of Windows 11, macOS, and Microsoft 365 support and administration
• Experience troubleshooting laptop/desktop hardware, VPN, and remote access
• Excellent verbal and written communication with ability to document resolutions clearly

Responsabilidades

• Serve as first point of contact for support requests via phone, email, chat, or portal
• Log, categorize, prioritize, and track cases in Salesforce Service Cloud through resolution
• Meet SLAs for first response and resolution and communicate delays
• Escalate complex issues to engineering or business teams and follow through to closure
• Coordinate laptop requests, imaging, shipment, and return; maintain asset records
• Administer user accounts, onboarding, transfers, and offboarding workflows
• Provide backup coverage and assist other IT team members

Conocimientos

Help desk experience

Customer service

Strong communication

Problem-solving

Time management

Educación

Associate degree in IT

Herramientas

Salesforce Service Cloud

Microsoft Entra ID (Azure AD)

Okta

Windows/macOS

Descripción del empleo

Oxford Global Resources is seeking an IT Support Coordinator to serve as the front line for technology support across employees and field consultants. You will own the support queue in Salesforce Service Cloud, manage laptop imaging and endpoint troubleshooting, and administer user accounts in Microsoft Entra ID and Okta.

The role requires 3–5 years in IT support, strong communication, and the ability to manage multiple cases while documenting resolutions for team knowledge sharing.