IT Support Specialist II - Hybrid, Growth & Impact

LE0001 Relativity ODA LLC; Illinois; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity ODA LLC is seeking an IT Support Specialist (Intermediate) who provides more advanced troubleshooting and resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.

You will support remote, hybrid, and global teams, handle endpoint management and identity tasks (Azure AD/Microsoft 365), participate in root-cause analysis, and collaborate with global IT to

Qualifications

• Associate degree or equivalent technical foundation.
• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Ability to lift, carry and move equipment weighing up to 50lbs, with or without reasonable accommodation.

Responsibilities

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier 1 analysts.
• Train and coach junior team members.
• Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).
• Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
• Own major incident communication for incidents within scope.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root-cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

Skills

Technical support experience

Remote/hybrid/global teams

Operating systems knowledge

Hardware knowledge

Lifting up to 50 lbs

Education

Associate degree

Tools

Intune

JAMF

Autopilot

Azure AD / Microsoft 365

Job description

Relativity ODA LLC is seeking an IT Support Specialist (Intermediate) who provides more advanced troubleshooting and resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.

You will support remote, hybrid, and global teams, handle endpoint management and identity tasks (Azure AD/Microsoft 365), participate in root-cause analysis, and collaborate with global IT to