IT Operations & Collaboration Coordinator

FII; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FII in Houston, TX seeks a proactive IT Operations & Collaboration Coordinator to administer Microsoft 365 services, support end users, and manage access permissions. You will help maintain Windows/Linux servers, monitor health, and ensure a secure, efficient digital workplace.

The role emphasizes strong communication, problem solving, and collaboration with system owners. Experience with IAM concepts, SSO, MFA, and ITSM processes is valued, along with PowerShell and Intune familiarity.

Qualifications

• Bachelor's degree in IT or related field is preferred.
• Hands-on experience administering Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Experience with server monitoring, patch management, backups, and IT service management (ITSM).

Responsibilities

• Assist in administration, monitoring, and maintenance of Windows and Linux servers.
• Administer Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide end-user technical support via the Service Desk.
• Support IAM solutions including SSO and MFA and access governance.
• Coordinate with owners and stakeholders to troubleshoot application issues.
• Maintain IT documentation and assist with automation and tech initiatives.

Skills

Server administration

IT support/Service Desk

Microsoft 365 Administration

IAM / SSO / MFA

End-user support

PowerShell scripting

Endpoint management

Education

Bachelor's degree in IT or related field

Equivalent work experience

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID / Azure AD

Microsoft Intune

Job description

IT Operations & Collaboration Coordinator

Job Summary

We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.

Responsibilities

• Assist in the administration, monitoring, and maintenance of Windows and Linux servers to ensure system availability, performance, and security
• Support server patching, operating system updates, vulnerability remediation, and routine maintenance activities.
• Monitor server health, system alerts, backups, storage utilization, and infrastructure performance using enterprise monitoring tools.
• Administer and maintain Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
• Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
• Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
• Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.

Required Skills / Qualifications

• Experience supporting server environments, system monitoring, patch management, backup solutions, and infrastructure troubleshooting.
• Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
• Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
• Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
• Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance..
• Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
• Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
• Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.

Educational Requirements

• Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus.
• Equivalent work experience may be considered in lieu of a degree.

Preferred Certifications

• Microsoft Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation

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