IT Support Representative

Regis Remote Office; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Regis Remote Office is seeking an IT Support Specialist to provide remote technical support for staff across hardware, software, and network issues. You will handle inquiries via phone, email and video, install and maintain systems, and document resolutions.

The role requires a Bachelor’s degree in IT/CS, 1+ year IT support, strong problem-solving, and excellent communication skills. Fluency in English and Spanish is required for this remote position.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 1+ year IT support experience; Windows and Mac OS experience.
• Knowledge of hardware, software, and networking concepts.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and in a team while multitasking.
• Familiarity with remote support tools and troubleshooting.
• Ability to perform under pressure and deliver customer service.
• Fluent in English and Spanish (spoken and written).

Responsibilities

• Respond to user inquiries via phone, email, and video conference, providing technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware and software systems.
• Maintain documentation of issues, resolutions, and system changes.
• Manage software upgrades and updates, ensuring compatibility with existing systems.
• Train users on hardware and software usage and provide ongoing technical support as needed.
• Research, record, and analyze data to effectively manage information flow and support business operations.
• Perform other duties as assigned based on business needs.

Skills

English

Spanish

Windows OS

Mac OS

Hardware knowledge

Networking basics

Remote support

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Remote support tools

Job description

Job Purpose

The IT Support Specialist is responsible for providing remote technical support to staff for a wide range of IT-related issues. The ideal candidate will have a strong background in troubleshooting computer hardware and software, excellent communication skills, and a customer-first approach to problem-solving.

Responsibilities

• Respond to user inquiries via phone, email, and video conference, providing technical support for hardware, software, and network-related issues.

• Install, configure, and maintain computer hardware and software systems.

• Maintain accurate and up-to-date documentation of technical issues, resolutions, and system changes.

• Manage software upgrades and updates, ensuring compatibility with existing systems.

• Train users on hardware and software usage and provide ongoing technical support as needed.

• Research, record, and analyze data to effectively manage information flow and support business operations.

Additional Duties

• Perform other duties as assigned based on business needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 1 year of experience in IT support, including hands-on experience with Windows and Mac operating systems.

• Strong knowledge of computer hardware, software applications, and networking concepts.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work independently and collaboratively in a team environment while managing multiple tasks and priorities.

• Familiarity with remote support tools and troubleshooting techniques.

• Ability to perform effectively under pressure in a fast-paced environment while delivering exceptional customer service.

• Bilingual proficiency required: Fluent in English and Spanish (spoken and written).
  

Physical, Mental, and Environmental Requirements

While performing the duties of this position, the employee will frequently move throughout the workplace, sit for extended periods, use a computer, and communicate verbally and in writing. The role requires the ability to read, write, concentrate, analyze information, reason logically, and perform basic calculations.

Qualified individuals with disabilities who require reasonable accommodations to perform essential job functions should contact Human Resources.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP