IT Support / Help Desk Analyst (Entry-Level) — Long Island, NY

Gain America Inc.; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Gain America Inc. is hiring an entry-level IT Support / Help Desk Analyst to assist real users, systems, and networks on Long Island, NY. This hybrid/onsite role offers mentorship and structured onboarding to launch your IT career.

You''ll troubleshoot issues, document resolutions, and deliver friendly, professional user support while building practical experience with Windows/macOS and common applications.

Qualifications

• A degree, certification, or coursework in IT.
• Basic networking and OS troubleshooting knowledge.
• Excellent customer-service communication.
• A helpful, patient, problem-solving attitude.

Responsibilities

• Resolve hardware, software, and access tickets.
• Support Windows/macOS setups and common applications.
• Escalate complex issues and document resolutions.
• Deliver friendly, professional user support.

Skills

Basic networking

OS troubleshooting

Customer-service communication

Problem-solving attitude

Education

A degree, certification, or coursework in IT

Job description

Gain America's Early Careers program places new and recent graduates into entry-level IT Support / Help Desk Analyst (Entry-Level) roles with leading employers across the Long Island, NY area. Launch your IT career supporting real users, systems, and networks with room to grow. This is a launchpad: you'll gain real production experience with mentorship and structured onboarding.

We welcome new graduates and students, including candidates on OPT, CPT, or STEM-OPT work authorization.

Work model: Hybrid / on-site · Long Island, NY
You'll work with: troubleshooting, ticketing, Windows/macOS, networking basics, customer service

What you'll do

• Resolve hardware, software, and access tickets
• Support Windows/macOS setups and common applications
• Escalate complex issues and document resolutions
• Deliver friendly, professional user support

What you bring

• A degree, certification, or coursework in IT
• Basic networking and OS troubleshooting knowledge
• Excellent customer-service communication
• A helpful, patient, problem-solving attitude

Gain America is a technology staffing partner that helps early-career talent launch with leading employers. You'll work with a dedicated recruiter who supports you from first conversation through offer.