Entry-Level IT Support & Help Desk (Hybrid) – Long Island

Gain America Inc.; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Gain America Inc. is hiring an entry-level IT Support / Help Desk Analyst to assist real users, systems, and networks on Long Island, NY. This hybrid/onsite role offers mentorship and structured onboarding to launch your IT career.

You''ll troubleshoot issues, document resolutions, and deliver friendly, professional user support while building practical experience with Windows/macOS and common applications.

Qualifications

• A degree, certification, or coursework in IT.
• Basic networking and OS troubleshooting knowledge.
• Excellent customer-service communication.
• A helpful, patient, problem-solving attitude.

Responsibilities

• Resolve hardware, software, and access tickets.
• Support Windows/macOS setups and common applications.
• Escalate complex issues and document resolutions.
• Deliver friendly, professional user support.

Skills

Basic networking

OS troubleshooting

Customer-service communication

Problem-solving attitude

Education

A degree, certification, or coursework in IT

Job description

Gain America Inc. is hiring an entry-level IT Support / Help Desk Analyst to assist real users, systems, and networks on Long Island, NY. This hybrid/onsite role offers mentorship and structured onboarding to launch your IT career.

You''ll troubleshoot issues, document resolutions, and deliver friendly, professional user support while building practical experience with Windows/macOS and common applications.