Junior IT Analyst

Alice and Olivia; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Alice and Olivia in New York is seeking an Entry-Level Helpdesk Technician to keep our tech environment running smoothly. You will provide first-level support to employees and store staff, log incidents, and assist with setup of computers, printers, and mobile devices.

You’ll gain hands-on IT experience, work with Windows and macOS, Microsoft 365, and Active Directory, and collaborate with IT and business teams to uphold support standards.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in desktop support or similar.
• Certifications not required but a plus.
• Basic knowledge of computer hardware and software.
• Strong interest in IT and willingness to learn.
• Good communication skills and a customer-focused attitude.

Responsibilities

• Provide first-level technical support to employees and retail staff for basic IT issues.
• Log and manage incidents and requests in the ticketing system.
• Escalate unresolved issues to senior support team members.
• Assist with setup and installation of computer systems, networking equipment, printers, and mobile devices.
• Perform routine maintenance and basic troubleshooting for IT assets.
• Support Mac and Windows operating systems.
• Assist with password resets and user account management in Active Directory.
• Help maintain an accurate IT asset inventory.
• Assist with documentation of common technical issues and solutions.
• Provide support for new Retail Store setups, relocations, and minor technical updates.
• Work with business and IT teams to align with support standards.
• Assist with Microsoft 365 (M365) administration, including user account setup and management.

Skills

Customer-focused attitude

Strong communication skills

Willingness to learn

Basic knowledge of computer hardware &

Education

High School Diploma or equivalent

Tools

Microsoft 365 Administration

Windows 10/11 Pro

macOS

Apple iOS

Active Directory

Job description

POSITION SUMMARY

Your role as an Entry-Level Helpdesk Technician is vital for ensuring the smooth operation of our technical environment. By joining us, you’ll gain valuable experience and contribute to our global success.

KEY RESPONSIBILITIES

• Providing first-level technical support to employees and retail staff for basic IT issues.
• Logging and managing incidents and requests in the ticketing system.
• Escalating unresolved technical issues to senior support team members.
• Assisting with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
• Performing routine maintenance and basic troubleshooting for IT assets.
• Supporting Mac and Windows operating systems.
• Assisting with password resets and user account management in Active Directory.
• Helping maintain an accurate IT asset inventory.
• Assisting with the documentation of common technical issues and solutions.
• Providing support for new Retail Store setups, relocations, and minor technical updates.
• Working with the business and IT teams to ensure alignment with technical support standards.
• Assisting with Microsoft 365 (M365) administration, including user account setup and management.

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS

• Minimum High School Diploma or equivalent
• 1-2 years of experience in desktop support or a similar technical support role.
• Certifications are not required but are a plus.
• Basic knowledge of computer hardware and software.
• Strong interest in IT and willingness to learn.
• Good communication skills and a customer-focused attitude.

PREFERRED SKILLS

• Basic understanding of Windows 10 and 11 Pro/Enterprise.
• Familiarity with Microsoft 365 applications and administration.
• Basic knowledge of networking concepts (TCP/IP, DHCP, DNS).
• Understanding of Apple iOS.
• Experience with macOS.
• Good organizational skills and attention to detail.
• Ability to work collaboratively and take direction from senior team members.

$60,000 - $70,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY - based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other AO employees.)

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.