Junior IT Analyst

ALICE + OLIVIA; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

ALICE + OLIVIA is looking for an Entry-Level Helpdesk Technician to ensure the smooth operation of our technical environment. You will gain valuable experience while supporting employees and retail teams with basic IT issues.

You will assist with setup, password resets, AD management, and Microsoft 365 administration, while helping maintain assets and documentation. This role offers growth in a dynamic retail tech environment in New York.

Qualifications

• High school diploma or equivalent.
• 1–2 years in desktop or technical support.
• Certifications not required but a plus.
• Basic knowledge of hardware and software.
• Strong customer focus and communication.

Responsibilities

• Provide first-level technical support to employees and retail staff.
• Log and manage incidents and requests in the ticketing system.
• Escalate unresolved issues to senior support team.
• Assist with setup and installation of computers, networking gear, printers, and mobiles.
• Perform routine maintenance and basic troubleshooting of IT assets.
• Support Mac and Windows operating systems.
• Assist with password resets and AD user management.
• Maintain IT asset inventory.

Skills

Customer service

Communication skills

Willingness to learn

Basic hardware knowledge

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows 10/11

Microsoft 365

Active Directory

Ticketing system

Job description

POSITION SUMMARY

Your role as an Entry-Level Helpdesk Technician is vital for ensuring the smooth operation of our technical environment. By joining us, you’ll gain valuable experience and contribute to our global success.

KEY RESPONSIBILITIES

• Providing first-level technical support to employees and retail staff for basic IT issues.
• Logging and managing incidents and requests in the ticketing system.
• Escalating unresolved technical issues to senior support team members.
• Assisting with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
• Performing routine maintenance and basic troubleshooting for IT assets.
• Supporting Mac and Windows operating systems.
• Assisting with password resets and user account management in Active Directory.
• Helping maintain an accurate IT asset inventory.
• Assisting with the documentation of common technical issues and solutions.
• Providing support for new Retail Store setups, relocations, and minor technical updates.
• Working with the business and IT teams to ensure alignment with technical support standards.
• Assisting with Microsoft 365 (M365) administration, including user account setup and management.

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS

• Minimum High School Diploma or equivalent
• 1-2 years of experience in desktop support or a similar technical support role.
• Certifications are not required but are a plus.
• Basic knowledge of computer hardware and software.
• Strong interest in IT and willingness to learn.
• Good communication skills and a customer-focused attitude.

PREFERRED SKILLS

• Basic understanding of Windows 10 and 11 Pro/Enterprise.
• Familiarity with Microsoft 365 applications and administration.
• Basic knowledge of networking concepts (TCP/IP, DHCP, DNS).
• Understanding of Apple iOS.
• Experience with macOS.
• Good organizational skills and attention to detail.
• Ability to work collaboratively and take direction from senior team members.

$60,000 - $70,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY - based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other AO employees.)

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.