IT Support & Hardware Systems Specialist

Socket.dev; Danville (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev seeks an IT Support Specialist to diagnose and resolve service issues, providing technical support for user devices and shop-floor devices. You will deploy IT standards across hardware, software, and processes while maintaining strong customer relations.

The role requires 1–3 years of related experience, familiarity with Windows 7/10,Office tools, and handheld devices, with CompTIA A+ preferred. Excellent communication and teamwork are essential.

Qualifications

• Associates or Bachelor’s Degree preferred in a business/technical discipline or related certification, or equivalent experience of 5–7 years.
• Experience with Windows 7/10 based devices and Microsoft Office.
• Knowledge of handheld devices and engineering software support.

Responsibilities

• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
• Diagnoses customer issues and assigns appropriate support, if outside scope of support
• Resolves issues and/or ensures resolution of issues
• Promotes customer relations in tune with company plans and policies
• Installs and maintains hardware and software
• Works with next level of support for the resolution of issues
• Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.

Skills

Customer service

Troubleshooting

Communication

Team player

Technical explanation

Problem solving

Education

Associate's/Bachelor's degree preferred

CompTIA A+ (Preferred)

Tools

Windows 7/10

Microsoft Office

AutoCAD/Mechanical Desktop

Job description

Socket.dev seeks an IT Support Specialist to diagnose and resolve service issues, providing technical support for user devices and shop-floor devices. You will deploy IT standards across hardware, software, and processes while maintaining strong customer relations.

The role requires 1–3 years of related experience, familiarity with Windows 7/10,Office tools, and handheld devices, with CompTIA A+ preferred. Excellent communication and teamwork are essential.