Endpoint IT Systems Support Specialist

Socket.dev; Hawaii; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance (employee + family)

Dental Insurance

401(k) plan with employer match

Paid time off 35+ days per year

Flexible Spending Accounts

Job summary

Socket.dev is seeking a Systems Support Specialist to provide endpoint support, troubleshoot hardware/software, and maintain IT systems. The role includes monitoring security, documenting procedures, and supporting disaster recovery plans.

The position emphasizes strong communication, problem-solving, and the ability to work independently in a dynamic environment with potential cross-location support.

Qualifications

• Two years’ experience providing first-level desktop diagnostic and troubleshooting support.
• Four years information systems experience.
• Proficient in MS Office Suite.
• Financial institution systems knowledge is a plus.

Responsibilities

• Provide technical support (80%) by responding to requests, updating case notes and ensuring timely completion of work orders.
• Troubleshoot hardware, software, peripherals and networks; install and maintain hardware/software and network equipment.
• Monitor and manage credit union information technology systems and ensure security procedures are followed.
• Support core systems configurations and applications; maintain regulatory compliance.

Skills

MS Office Suite

Verbal & written communications

Prioritization & deadlines

Independent decision making

Education

Associate degree in Information Technology

Tools

Core system software

Email system

Telephone system

Security systems

Facilities management

Records management

Job description

Socket.dev is seeking a Systems Support Specialist to provide endpoint support, troubleshoot hardware/software, and maintain IT systems. The role includes monitoring security, documenting procedures, and supporting disaster recovery plans.

The position emphasizes strong communication, problem-solving, and the ability to work independently in a dynamic environment with potential cross-location support.