IT Support & Field Technician

Milner, Inc.; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Milner, Inc. seeks a Technology Service Analyst in Raleigh, NC to deliver technical end-user support via phone, remote access, and on-site visits. The role focuses on rapid issue resolution, logging tickets, and escalating complex cases to managers when needed.

You will handle software, desktop, and network issues, provide customer training, and assist in preventative maintenance. A strong customer service mindset and solid IT background are essential.

Qualifications

• 4-year college degree in a technical IT field or equivalent
• Technical hardware knowledge
• Current Microsoft or equivalent networking certifications (e.g., Microsoft role-based, CompTIA Network+/Security+, Cisco CCNA)

Responsibilities

• Log and update tickets in the tracking system.
• Provide remote and on-site IT support to end users.
• Assist with software, desktop, and network issues.
• Train customers on implemented solutions and preventive maintenance procedures.
• Write knowledge base articles for repeat troubleshooting.

Skills

Windows OS

Microsoft 365

Networking

Customer service

Troubleshooting

On-site support

Remote support

Ticketing systems

Knowledge base

Training

Education

B.S. in IT or MIS

Certifications (Microsoft/CompTIA/Cisco)

Tools

Microsoft Windows Server

Microsoft 365 Admin

Remote support tools

Job description

Milner, Inc. seeks a Technology Service Analyst in Raleigh, NC to deliver technical end-user support via phone, remote access, and on-site visits. The role focuses on rapid issue resolution, logging tickets, and escalating complex cases to managers when needed.

You will handle software, desktop, and network issues, provide customer training, and assist in preventative maintenance. A strong customer service mindset and solid IT background are essential.