Desktop Support Engineer — IT Incident & Endpoint Care

Indotronix UK; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Indotronix UK is seeking an IT Support Technician in the Raleigh, NC area to handle BSOD troubleshooting, video conference room support, and ServiceNow ticketing. You will assist with Active Directory administration and device management (Intune/Autopilot) while ensuring SLA adherence and incident resolution.

The role involves on-site IT support, printer and hardware troubleshooting, and collaboration with cross-functional teams to maintain high service levels.

Qualifications

• Candidates should be able to diagnose and resolve BSOD issues quickly.
• Experience supporting video conference rooms and end-user devices.
• Strong knowledge of Active Directory and device management tooling.
• Familiarity with Incident & SLA management workflows in IT support.
• Experience with MDM platforms (Intune/Autopilot) and SCCM.

Responsibilities

• Troubleshoot Windows devices to fix BSOD errors in a timely manner.
• Provide on-site and remote support for video conference rooms.
• Handle ServiceNow tickets and ensure SLA targets are met.
• Manage user accounts, groups, and policies in Active Directory.
• Administer MDM solutions and device enrollment processes.
• Maintain printer and network hardware support across sites.

Skills

BSOD Troubleshooting

Video Conferencing

Remote Support

Active Directory

SLA Management

Incident Management

MDM

Intune

Autopilot

Printer Support

SCCM

Tools

ServiceNow

Job description

Indotronix UK is seeking an IT Support Technician in the Raleigh, NC area to handle BSOD troubleshooting, video conference room support, and ServiceNow ticketing. You will assist with Active Directory administration and device management (Intune/Autopilot) while ensuring SLA adherence and incident resolution.

The role involves on-site IT support, printer and hardware troubleshooting, and collaboration with cross-functional teams to maintain high service levels.