IT Help Desk Tier 2: Cloud & Security Support

CubX Inc.; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

On-site gym

Modern office

Professional development

Team events

Job summary

CubX Inc. is a fast-growing MSP delivering modern, secure IT solutions to business clients. We are seeking a Help Desk Technician II to resolve complex issues and ensure seamless operations across Windows, macOS, and mobile environments.

Responsibilities include administering Microsoft 365, configuring networks, managing endpoints with Intune and Autopilot, and supporting IT projects. Travel ~15% and after-hours rotations are required.

Qualifications

• 2+ years of IT help desk experience in a professional environment.
• Level 2 desktop support for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Networking configuration and troubleshooting (DNS, DHCP, VLANs, VPNs, firewall rules) with SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and GPOs; basic Azure administration.
• Experience participating in IT projects (on-site hardware, network setups, migrations, cloud deployments).
• Experience with at least one ITSM/ticketing tool.
• Strong communication skills for client updates.
• Authorized to work in the United States; travel ~15%.
• Available for after-hours/on-call on rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices.
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPN) across hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration.
• Configure email security records (SPF, DKIM, DMARC) and perform patching and driver updates.
• Use ITSM/ticketing tools to manage tickets and document work.
• Assist with IT projects including on-site hardware installations, network setups, migrations, cloud deployments.
• Participate in after-hours/on-call support and train clients on IT best practices and security.
• Proactively identify issues and maintain positive client relationships.

Skills

Communication skills

Travel availability

After-hours support readiness

Client service orientation

Education

Bachelor’s degree in Computer Science or IT-related field

Relevant certifications (A+, Network+, Security+, CCNA, MS-100/MS-101)

Tools

Microsoft 365 admin tools

Azure AD

Intune

Windows Autopilot

DNS/DHCP/VLANs/VPN/firewall config tools

ITSM ticketing systems

PowerShell scripting

Job description

CubX Inc. is a fast-growing MSP delivering modern, secure IT solutions to business clients. We are seeking a Help Desk Technician II to resolve complex issues and ensure seamless operations across Windows, macOS, and mobile environments.

Responsibilities include administering Microsoft 365, configuring networks, managing endpoints with Intune and Autopilot, and supporting IT projects. Travel ~15% and after-hours rotations are required.