IT Support Engineer — Remote & Onsite Desk Tech

Entech US; Fort Myers (FL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Employee Medical Insurance

Flexible Time Off

401(k) Match

Job summary

A growing Managed IT Support Services company in Fort Myers, Florida is in search of a Support Engineer to provide Tier 1 and Tier 2 support. Key responsibilities include troubleshooting technical issues related to Windows operating systems, managing service requests effectively, and ensuring high customer satisfaction. Candidates should possess technical troubleshooting skills, proficiency in Microsoft 365, and strong communication abilities. This full-time role offers a dynamic work environment with opportunities for growth.

Qualifications

• Two years of college or equivalent work experience preferred.
• 1-2 years in a Technical Support/Service Desk environment preferred.
• CompTIA A+ or equivalent certification.

Responsibilities

• Troubleshoot and document user issues to resolution.
• Resolve reactive support requests related to Windows servers.
• Manage daily ticket queues and schedule efficiently.

Skills

Windows 10 and 11 Operating Systems

Microsoft 365

LAN/WAN connectivity issues

Active Directory

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

VPN connectivity tools

Job description

A growing Managed IT Support Services company in Fort Myers, Florida is in search of a Support Engineer to provide Tier 1 and Tier 2 support. Key responsibilities include troubleshooting technical issues related to Windows operating systems, managing service requests effectively, and ensuring high customer satisfaction. Candidates should possess technical troubleshooting skills, proficiency in Microsoft 365, and strong communication abilities. This full-time role offers a dynamic work environment with opportunities for growth.