IT Support Engineer - Quick Issue Resolution & Training

Agnos Health; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Agnos Health in Michigan is seeking a detail-oriented IT Help Desk specialist to provide first-level support for service-related queries via phone, email, or in-person. You will diagnose hardware, software, and network issues, and coordinate with dev teams when needed.

You will create training materials, train users, participate in UAT and Go-Live, and communicate with stakeholders to drive service improvements.

Qualifications

• Strong problem-solving abilities.

Responsibilities

• Provide first-level support for IT service related queries and issues via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Create bug service ticket for internal dev teams
• Communicate with stakeholders for potential service improvements
• Training users
• Create training materials
• UAT and Go-Live support

Skills

Problem solving

Communication

Prioritization under pressure

Healthcare industry knowledge

Job description

Agnos Health in Michigan is seeking a detail-oriented IT Help Desk specialist to provide first-level support for service-related queries via phone, email, or in-person. You will diagnose hardware, software, and network issues, and coordinate with dev teams when needed.

You will create training materials, train users, participate in UAT and Go-Live, and communicate with stakeholders to drive service improvements.