IT Support Engineer — Proactive Exec IT & System Automation

Palantir Technologies; New York (NY); On-site; USD 87,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Flexible paid time off

Job summary

Palantir Technologies is looking for an IT Support Engineer in New York, NY to provide exceptional technical support to executives and VIP users. You will troubleshoot issues, manage office environments, and ensure a seamless technology experience for our team.

The ideal candidate has over 4 years of IT support experience, strong communication skills, and a proactive mindset. Enjoy great benefits, including health coverage and generous time off.

Qualifications

• Proven experience in IT support with a focus on executive/VIP users.
• Hands-on industry experience developing AI applications in IT support.
• Strong proactive approach to identifying and resolving issues.

Responsibilities

• Provide white-glove IT support to executives.
• Manage and maintain office hardware and environments.
• Conduct root cause analyses and implement long-term solutions.
• Automate processes to enhance team efficiency.

Skills

Troubleshooting

Customer Support

System Administration

Problem Solving

Communication

Education

4+ years of experience in desktop or help desk support

Tools

Windows

macOS

Active Directory

O365

Job description

Palantir Technologies is looking for an IT Support Engineer in New York, NY to provide exceptional technical support to executives and VIP users. You will troubleshoot issues, manage office environments, and ensure a seamless technology experience for our team.

The ideal candidate has over 4 years of IT support experience, strong communication skills, and a proactive mindset. Enjoy great benefits, including health coverage and generous time off.