Support Engineer

Palantir; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Palantir is seeking an IT Support Engineer in New York to take ownership of internal technical issues and ensure seamless operations. Candidates should be proactive, focusing on not just fixing problems but eliminating them entirely.

The ideal candidate will be approachable and effectively communicate with staff at all levels, particularly during critical events. Knowledge sharing and ensuring team growth are key aspects of this role.

Responsibilities

• Take ownership of IT support issues and ensure they are permanently resolved.
• Proactively check in on critical needs for executives and senior staff.
• Document solutions and share knowledge with the team.

Job description

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.

As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.

You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.

People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat.

What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.