IT Support Engineer

Financial Technology Partners / FT Partners; New York (NY); Hybrid; USD 97,750 - 132,250; Full time

Job summary

FT Partners in New York City is seeking an IT Support Engineer to provide frontline desktop and end‑user support in a hybrid environment. You will image, deploy, and maintain laptops and workstations, manage AD accounts, and assist with AV and collaboration tools.

Applicants should have 1–3 years in IT support, strong troubleshooting, Windows 10/11, Microsoft 365, and basic networking. This role requires US work authorization with occasional off‑hours.

Qualifications

• 1–3 years of IT support or desktop support experience
• Strong troubleshooting and analytical problem‑solving skills
• Experience supporting Windows 10/11 environments
• Microsoft 365 administration and end‑user support
• Experience imaging, deploying, and configuring Windows laptops
• Basic Active Directory administration
• Excellent documentation and organizational skills
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi‑Fi, and switching fundamentals
• Outstanding customer service skills with a strong sense of urgency
• Ability to prioritize multiple tasks in a fast‑paced environment

Responsibilities

• Serve as the primary point of contact for desktop and end‑user technical support in the New York office
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
• Image, deploy, configure, and maintain laptops and workstations
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures
• Create and administer Active Directory and Microsoft Entra ID user accounts
• Manage/administer enterprise AI tools and platforms
• Manage NTFS file permissions, security groups, and shared resources
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment
• Assist with local office networking, hardware installations, and cabling
• Maintain accurate IT asset inventory and technical documentation
• Coordinate with vendors and senior IT staff to resolve infrastructure issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver responsive, professional, white‑glove technical support to employees at all levels of the organization

Skills

Windows 10/11

Microsoft 365 administration

End‑user support

Active Directory administration

Networking basics

Documentation

Troubleshooting

Prioritization

Tools

Azure AD

Intune

Windows Autopilot

PowerShell

SonicWall

Meraki

Job description

IT Support Engineer – FinTech Investment Banking

Location: New York City

Work Model: Hybrid (4 days in office, 1 day remote)

Salary: $115,000 plus 10-15% bonus potential

Responsibilities

• Serve as the primary point of contact for desktop and end‑user technical support in the New York office
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
• Image, deploy, configure, and maintain laptops and workstations
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures
• Create and administer Active Directory and Microsoft Entra ID user accounts
• Manage/administer enterprise AI tools and platforms
• Manage NTFS file permissions, security groups, and shared resources
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment
• Assist with local office networking, hardware installations, and cabling
• Maintain accurate IT asset inventory and technical documentation
• Coordinate with vendors and senior IT staff to resolve infrastructure issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver responsive, professional, white‑glove technical support to employees at all levels of the organization

Must Have Requirements

• 1–3 years of IT support, desktop support, or systems administration experience
• Strong troubleshooting and analytical problem‑solving skills
• Experience supporting Windows 10/11 environments
• Microsoft 365 administration and end‑user support
• Experience imaging, deploying, and configuring Windows laptops
• Basic Active Directory administration
• Excellent documentation and organizational skills
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi‑Fi, and switching fundamentals
• Outstanding customer service skills with a strong sense of urgency
• Ability to prioritize multiple tasks in a fast‑paced environment

Nice to Have Requirements

• Microsoft Entra ID (Azure AD)
• Microsoft Intune and Windows Autopilot
• Microsoft Azure
• Conditional Access and Multi‑Factor Authentication (MFA)
• Windows Server administration
• Remote Desktop Services (RDS)
• PowerShell scripting
• VLANs, VPNs, firewalls, and network troubleshooting
• SonicWall and/or Meraki networking equipment
• PKI / Certificate management
• Nutanix virtualization
• Linux administration
• Cybersecurity best practices

General Requirements

• U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
• Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
• Ability to lift and move standard desktop equipment and workstations as needed.

Communication Skills

• Exceptional written and verbal communication skills
• Ability to explain technical concepts clearly to both technical and non‑technical users
• Professional demeanor with the confidence to support senior executives and investment banking professionals
• Strong attention to detail and commitment to delivering an outstanding customer experience

Team Player

• Team player who contributes to building a positive, collaborative environment
• Demonstrates ownership, accountability, and follow‑through
• Works with integrity, professionalism, and discretion
• Performs effectively under pressure while managing competing priorities
• Committed to continuous learning and professional development
• Upholds the firm's values and high standards of excellence

Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic.

If you require a reasonable accommodation as part of the application process, please contact [e-mail].