IT Support Engineer: Keep Systems Uptime and Empower Teams

emerge-grow-overcome; United States; Remote; USD 69,000 - 92,000; Full time

Job summary

EMERGE GROW OVERCOME is seeking an IT Support Specialist to ensure smooth technology operations. Responsibilities include providing first-line technical support, troubleshooting issues, and managing user accounts.

The ideal candidate has 1-4 years of experience, proficiency in Windows and macOS, and a customer-centric approach. Join a forward-thinking team that empowers individuals and fosters continuous growth.

Qualifications

• 1-4 years of proven experience in an IT Support Specialist or similar technical support role.
• Proficiency in troubleshooting operating systems and Microsoft Office Suite.
• Excellent problem-solving skills with clear communication abilities.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve issues pertaining to desktops, laptops, and core applications.
• Manage user accounts, provisioning and de-provisioning across various systems.

Skills

Troubleshooting Windows and macOS

Customer service orientation

Network protocols (TCP/IP, DNS, DHCP)

IT ticketing systems

Problem-solving skills

Education

Relevant certifications (CompTIA A+, Network+)

Associate's degree in IT/Computer Science

Job description

EMERGE GROW OVERCOME is seeking an IT Support Specialist to ensure smooth technology operations. Responsibilities include providing first-line technical support, troubleshooting issues, and managing user accounts.

The ideal candidate has 1-4 years of experience, proficiency in Windows and macOS, and a customer-centric approach. Join a forward-thinking team that empowers individuals and fosters continuous growth.