Enterprise Support Engineer | Remote & Growth Ready

Disruption; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Remote work options

401(k) matching up to 6%

Professional development and cert. 지원

On-call compensation

Job summary

Disruption is seeking a skilled Support Engineer to join our Technical Support team and deliver exceptional service to enterprise clients. You will resolve complex issues across Windows, Linux, and macOS, investigate performance problems, and collaborate with development and infrastructure teams to provide timely solutions.

In this role you will own triage and on-call duties, document resolutions for the knowledge base, assist with account management, and help customers understand technical

Qualifications

• 2+ years in technical support or IT help desk.
• Proficient across Windows, Linux, macOS.
• Experience with ticketing systems (ServiceNow, Zendesk, Jira Service Desk).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory and Office 365.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Tier 2/3 technical support for enterprise clients via phone, email, and chat.
• Troubleshoot complex technical issues across Windows, Linux, and macOS environments.
• Investigate application, network, and system performance issues.
• Document issues, resolutions, and best practices in knowledge base.
• Escalate complex issues to appropriate teams with detailed documentation.
• Collaborate with development teams to diagnose and resolve software bugs.
• Assist with user account management and access control.
• Participate in on-call rotation for after-hours support.

Skills

Technical support

Troubleshooting

OS diversity

Active Directory

Office 365

Customer communication

Explain concepts

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Zendesk

Jira Service Desk

PowerShell

Bash

Python

VMware

Hyper-V

Remote tools

Job description

Disruption is seeking a skilled Support Engineer to join our Technical Support team and deliver exceptional service to enterprise clients. You will resolve complex issues across Windows, Linux, and macOS, investigate performance problems, and collaborate with development and infrastructure teams to provide timely solutions.

In this role you will own triage and on-call duties, document resolutions for the knowledge base, assist with account management, and help customers understand technical