IT Support Engineer III

The Solutions Team Inc; Flowood (MS); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Company-observed holidays

Health insurance options

CrewHu rewards program

$50 monthly cell phone stipend

Company-provided equipment

Ongoing training

Job summary

The Solutions Team Inc. in Flowood, MS, seeks an IT Support Engineer III to tackle advanced troubleshooting and complex escalations across client environments, with a strong emphasis on healthcare and dental IT systems.

You will lead infrastructure, cloud, and security projects while mentoring peers and documenting configurations. The role requires 5+ years in IT support, deep Windows Server and Microsoft 365 experience, and strong collaboration and communication skills to deliver superior

Qualifications

• 5+ years of IT support experience.
• Advanced expertise in Windows Server, Microsoft 365, and networking.
• Strong project execution and communication skills.

Responsibilities

• Handle advanced escalations from lower-level engineers.
• Diagnose and resolve complex server, networking, and infrastructure issues.
• Support healthcare and dental software applications and imaging systems.
• Lead and execute infrastructure, cloud, and security projects.
• Act as a senior technical advisor to clients.
• Maintain detailed technical documentation and system diagrams.

Skills

Windows Server

Microsoft 365

Networking

Project execution

Communication

PowerShell scripting

macOS/iOS support

Job description

Position Overview

The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.

Key Responsibilities & Daily Tasks

• Handle advanced escalations from lower-level engineers
• Diagnose and resolve complex server, networking, and infrastructure issues
• Support healthcare and dental software applications and imaging systems
• Lead and execute infrastructure, cloud, and security projects
• Act as a senior technical advisor to clients
• Maintain detailed technical documentation and system diagrams

Requirements

Required Skills & Qualifications

• 5 or more years of IT support experience
• Advanced expertise in Windows Server, Microsoft 365, and networking
• Strong project execution and communication skills

Preferred Qualifications

• Healthcare or dental IT experience
• Advanced PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities