IT Support Engineer III

The Solutions Team, Inc.; Charleston (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Cell phone stipend

Company equipment

Training & development

CrewHu rewards program

Job summary

The Solutions Team, Inc. in Charleston, SC is seeking an IT Support Engineer III to join as a senior technical leader. You will handle advanced escalations, diagnose complex server and network issues, and drive healthcare and dental IT projects across nationwide client environments.

The role emphasizes strong communication, documentation, and team mentoring. 5+ years of IT support experience and expertise in Windows Server, M365, and networking are required; PowerShell skills are a plus.

Qualifications

• 5+ years of IT support experience.
• Expertise in Windows Server, Microsoft 365, and networking.
• Strong project execution and client communication.
• Resident of Charleston, SC.

Responsibilities

• Handle advanced escalations from lower-level engineers.
• Diagnose and resolve complex server, networking, and infrastructure issues.
• Support healthcare and dental software applications and imaging systems.
• Lead and execute infrastructure, cloud, and security projects.
• Act as a senior technical advisor to clients.
• Maintain detailed technical documentation and system diagrams.

Skills

IT support experience

Windows Server

Microsoft 365

Networking

Project management

Communication skills

PowerShell

Tools

PowerShell

Job description

The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.

Key Responsibilities & Daily Tasks

• Handle advanced escalations from lower-level engineers
• Diagnose and resolve complex server, networking, and infrastructure issues
• Support healthcare and dental software applications and imaging systems
• Lead and execute infrastructure, cloud, and security projects
• Act as a senior technical advisor to clients
• Maintain detailed technical documentation and system diagrams

Required Skills & Qualifications

• 5 or more years of IT support experience
• Advanced expertise in Windows Server, Microsoft 365, and networking
• Strong project execution and communication skills
• Must live in Charleston, SC

Preferred Qualifications

• Advanced PowerShell or scripting knowledge
• macOS and iOS support experience
• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities