Tier 2 Support Desk Engineer

ITAC Solutions; Town of Charleston (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement for onsite client visits

Exposure to diverse client environments

Opportunity in a high-growth IT organization

Collaborative team structure

Clear path for career advancement

Job summary

ITAC Solutions is hiring in the Town of Charleston, NY for a role focused on resolving escalated IT support challenges across various healthcare client environments. With a salary range of $55,000 to $65,000, you will own support tickets end-to-end and collaborate with tiered teams. Must have strong problem-solving skills and experience in a multi-client support setting. Benefits include mileage reimbursement and opportunities for career advancement in a high-growth organization.

Qualifications

• Ability to independently manage and prioritize multiple support tickets.
• Experience working in an MSP or multi-client support environment.
• Familiarity with healthcare or dental IT environments is a plus.

Responsibilities

• Own and resolve escalated support tickets from start to finish.
• Troubleshoot Microsoft 365, Windows systems, and network issues.
• Manage the ticket lifecycle with clear documentation and timely updates.
• Collaborate with Tier 1 and Tier 3 teams to ensure efficient resolutions.
• Support multiple client environments with varying technical needs.

Skills

Managing and prioritizing multiple support tickets

Troubleshooting Microsoft 365

Strong ownership mindset

Problem-solving approach

Experience in MSP support environment

Job description

Step into a role where your technical skills directly power the success of healthcare organizations nationwide. As a key escalation point, you’ll solve meaningful IT challenges, keep critical systems running smoothly, and play a vital role in delivering high-quality support at scale. This is your chance to own issues end-to-end and make a real impact in fast-paced, client-facing environments.

C2C is not an option with this job opening, and all applicants must be able to work for any U.S. employer without sponsorship. Sponsorship is not provided and will not be required in the future.

Benefits & Extras

• Mileage reimbursement for any onsite client visits.
• Exposure to diverse client environments across multiple industries.
• Opportunity to work in a high-growth, fast-scaling IT services organization.
• Collaborative, pod-based team structure with strong cross‑functional support.
• Clear path to grow into advanced technical or engineering roles.

Compensation

$55,000 – $65,000

What You’ll Be Doing

• Own and resolve escalated support tickets from start to finish.
• Troubleshoot Microsoft 365, Windows systems, and network issues.
• Manage the ticket lifecycle with clear documentation and timely updates.
• Collaborate with Tier 1 and Tier 3 teams to ensure efficient resolutions.
• Support multiple client environments with varying technical needs.
• Identify recurring issues and contribute to long‑term solutions.
• Maintain high service standards and client satisfaction.

What You’ll Need to be Considered

• Ability to independently manage and prioritize multiple support tickets.
• Experience working in an MSP or multi-client support environment.
• Strong ownership mindset, with a proactive problem‑solving approach.
• Comfortable operating in fast‑paced, high‑volume support settings.
• Familiarity with healthcare or dental IT environments is a plus.
• Reliable transportation and the ability to pass an MVR.