IT Support Engineer II: Windows Server & Intune Pro

XAMMAX, LLC; Houston (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

XAMMAX, LLC is seeking an IT Support Engineer II to deliver high-quality technical support and software troubleshooting for client organizations. You will leverage Windows Server, Intune, VPN, and SCCM to manage desktops and networks across environments.

You will escalate complex issues, manage HelpMe/BMS tickets within defined SLAs, and communicate resolutions to clients. The role supports L1 colleagues and collaborates with IT Help Desk and related software audits.

Qualifications

• Experience with Windows Server, routing, switching, and Microsoft 365 InTune.
• Proven ability to manage ticketing via HelpMe/BMS with SLA adherence.
• Experience supporting multiple server environments.

Responsibilities

• Serve as an escalation point for higher level IT issues.
• Handle tickets through HelpMe (BMS) within ICS SLAs.
• Update tickets daily and communicate resolutions to clients.
• Assist L1 associates.
• Support IT Help Desk and auditing IT software across departments.

Skills

Windows Server

Routing

Switching

Microsoft 365 (InTune)

VPN

Ticketing & SLA

Tools

Kaseya

Datto

IT Glue

Barracuda

Cisco Umbrella

Sophos

SCCM

HelpMe/BMS

Job description

XAMMAX, LLC is seeking an IT Support Engineer II to deliver high-quality technical support and software troubleshooting for client organizations. You will leverage Windows Server, Intune, VPN, and SCCM to manage desktops and networks across environments.

You will escalate complex issues, manage HelpMe/BMS tickets within defined SLAs, and communicate resolutions to clients. The role supports L1 colleagues and collaborates with IT Help Desk and related software audits.