IT Support Engineer 2

XAMMAX, LLC

Houston (TX)

On-site

USD 60,000 - 78,000

Full time

16 hours ago

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Job summary

XAMMAX, LLC is seeking an IT Support Engineer II to deliver high-quality technical support and software troubleshooting for client organizations. You will leverage Windows Server, Intune, VPN, and SCCM to manage desktops and networks across environments.

You will escalate complex issues, manage HelpMe/BMS tickets within defined SLAs, and communicate resolutions to clients. The role supports L1 colleagues and collaborates with IT Help Desk and related software audits.

Qualifications

Experience with Windows Server, routing, switching, and Microsoft 365 InTune.
Proven ability to manage ticketing via HelpMe/BMS with SLA adherence.
Experience supporting multiple server environments.

Responsibilities

Serve as an escalation point for higher level IT issues.
Handle tickets through HelpMe (BMS) within ICS SLAs.
Update tickets daily and communicate resolutions to clients.
Assist L1 associates.
Support IT Help Desk and auditing IT software across departments.

Skills

Windows Server

Routing

Switching

Microsoft 365 (InTune)

VPN

Ticketing & SLA

Tools

Kaseya

Datto

IT Glue

Barracuda

Cisco Umbrella

Sophos

SCCM

HelpMe/BMS

Job description

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties

Be an integral point for ticket escalation for higher level issues.
Accepts tickets through HelpMe (BMS) within the ics SLA’s.
Update tickets on a daily basis and communicate with the clients regarding resolution.
Assist L1 associates.
Assist other departments includes IT Help Desk and auditing Ics it software.

Requirements

Required Skill Sets and/or Training