IT Support Engineer II — Cloud, M365 & Networking Pro

CubX Inc.; Lakewood Township, Northern (NJ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

PTO and holidays

Health, dental, and vision insurance

401(k) with company match

On-site gym

Modern office environment

Ongoing training and development

Cutting-edge technology

Team events

Strong culture of innovation

Job summary

CubX Inc. is seeking a Help Desk Technician II to support clients' IT environments, resolve complex issues, and ensure seamless operations across Windows, macOS, and mobile devices. You will collaborate with a team that values proactive problem solving and continuous learning.

You will manage Microsoft 365, implement security best practices, configure networking, Azure administration, and ITSM ticketing, with on-site travel about 15% and after-hours support as needed.

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support and troubleshooting for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking configuration and troubleshooting (DNS, DHCP, VLANs, VPNs, firewall rules) with SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy, plus basic Azure administration.
• Experience participating in IT projects (on-site hardware installations, network setups, migrations, cloud deployments).
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for updates to clients.
• Authorized to work in the United States.
• Willing to travel ~15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, UniFi.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration.
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting and updates.
• Utilize ITSM/ticketing tools to manage tickets and documentation.
• Assist with IT projects (on-site hardware installations, network setups, migrations, cloud deployments).
• Participate in after-hours/on-call support and train clients on IT best practices and security.
• Proactively identify and remediate issues while maintaining client relationships.

Skills

2+ years IT/help desk

Level 2 desktop support

Microsoft 365 administration

Networking configuration

Azure AD administration

ITSM / ticketing tools

Strong communication

Willing to travel ~15%

After-hours support

Education

Bachelor’s degree in CS or IT-related field

Tools

Intune

Windows Autopilot

Azure

Job description

CubX Inc. is seeking a Help Desk Technician II to support clients' IT environments, resolve complex issues, and ensure seamless operations across Windows, macOS, and mobile devices. You will collaborate with a team that values proactive problem solving and continuous learning.

You will manage Microsoft 365, implement security best practices, configure networking, Azure administration, and ITSM ticketing, with on-site travel about 15% and after-hours support as needed.