IT Support Engineer II — MSP Cloud, Azure & Security

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Insurance (health/dental/vision)

401(k) match

On-site gym

Modern office

Training & development

Team events

Strong culture

Job summary

CubX Inc. is seeking a Help Desk Technician II to support client IT environments in New Jersey. You will handle Level 2 tickets across Windows, macOS, and mobile devices, administer Microsoft 365 services, and troubleshoot networking and security configurations.

You will also manage Intune/Autopilot endpoints, assist with Azure administration, and participate in IT projects and on-site deployments. Occasional after-hours/on-call shifts and travel to client sites are expected.

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints.
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management).
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments).
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for providing technical updates directly to clients in a support context.
• Authorized to work in the United States.
• Able to travel to client sites approximately 15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management).
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation.
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments.
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security.
• Proactively identify and remediate potential issues while building and maintaining positive client relationships.

Skills

Help desk

Level 2 support

Microsoft 365

Networking

Azure AD

IT projects

ITSM tools

Communication

Work Authorization US

Travel 15%

After-hours

Education

Bachelor's degree in CS/IT

Tools

Intune

Windows Autopilot

Azure

SonicWall

Meraki

UniFi

Exchange Online

Job description

CubX Inc. is seeking a Help Desk Technician II to support client IT environments in New Jersey. You will handle Level 2 tickets across Windows, macOS, and mobile devices, administer Microsoft 365 services, and troubleshoot networking and security configurations.

You will also manage Intune/Autopilot endpoints, assist with Azure administration, and participate in IT projects and on-site deployments. Occasional after-hours/on-call shifts and travel to client sites are expected.