IT Support Engineer (Tier 2) - NJ

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Insurance (health/dental/vision)

401(k) match

On-site gym

Modern office

Training & development

Team events

Strong culture

Job summary

CubX Inc. is seeking a Help Desk Technician II to support client IT environments in New Jersey. You will handle Level 2 tickets across Windows, macOS, and mobile devices, administer Microsoft 365 services, and troubleshoot networking and security configurations.

You will also manage Intune/Autopilot endpoints, assist with Azure administration, and participate in IT projects and on-site deployments. Occasional after-hours/on-call shifts and travel to client sites are expected.

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints.
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management).
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments).
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for providing technical updates directly to clients in a support context.
• Authorized to work in the United States.
• Able to travel to client sites approximately 15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management).
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation.
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments.
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security.
• Proactively identify and remediate potential issues while building and maintaining positive client relationships.

Skills

Help desk

Level 2 support

Microsoft 365

Networking

Azure AD

IT projects

ITSM tools

Communication

Work Authorization US

Travel 15%

After-hours

Education

Bachelor's degree in CS/IT

Tools

Intune

Windows Autopilot

Azure

SonicWall

Meraki

UniFi

Exchange Online

Job description

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Key responsibilities include:

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
• Proactively identify and remediate potential issues while building and maintaining positive client relationships

Requirements

Required Qualifications

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
• Experience using at least one ITSM/ticketing tool
• Strong communication skills for providing technical updates directly to clients in a support context
• Authorized to work in the United States
• Able to travel to client sites approximately 15% of the time
• Available for after-hours/on-call support on a rotating schedule

Preferred Qualifications

• Bachelor's degree in Computer Science or an IT-related field
• Experience using Windows Autopilot for device provisioning and deployment
• Experience configuring email authentication/security records (SPF, DKIM, DMARC)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• PowerShell scripting experience
• Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

Benefits

• Competitive salary of $55,000-$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork