IT Support Specialist – Hybrid & Security‑Focused

Infinitus Systems; San Francisco (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work in SF

Catered lunches (Bay Area)

Competitive salary, equity, 401(k)

Wellness stipend & benefits (medical,2

Generous PTO & parental leave

Bi-annual offsites

Job summary

Infinitus Systems is building AI-powered healthcare communications; join a small IT team keeping our staff productive securely across devices and tools. You’ll handle daily help desk tasks, onboarding/offboarding, and device management, with opportunities to contribute to scalable IT processes as the company grows.

The role supports MacOS, ChromeOS, Windows, and Linux, with hands-on work in office networks and security practices.

Qualifications

• Bachelor's or Associate's degree required.
• 1-2 years' experience in helpdesk/IT support; internships/counts.
• Proficiency with MacOS and ChromeOS; familiarity with Windows.
• Experience with cloud services such as Google Workspace and Microsoft 365.
• Working knowledge of IT systems, networks, and related technologies.
• Familiarity with MDM solutions and security fundamentals.
• Excellent communication and customer service; able to explain technical issues to non-technical users.
• Strong troubleshooting skills; able to work under pressure.
• Adaptable to rapidly changing technology and business needs.
• Organized with good time management and a team-oriented approach.

Responsibilities

• Provide technical end-user hardware support across MacOS, ChromeOS, Windows, and Linux; diagnose and resolve issues quickly.
• Deliver software support for Google Workspace, Microsoft 365, and Rippling MDM.
• Maintain and update hardware and software inventory.
• Provision and support access to tools like GitHub, Sigma, Figma, Linear, and Confluence.
• Support onboarding and offboarding for employees and contractors.
• Monitor and maintain the office network and equipment (monitors, printers, meeting tech).
• Collaborate with security to follow access controls and endpoint security procedures.
• Contribute to IT projects from planning to delivery of technical solutions.
• Document processes; back up and archive data.
• Stay current with IT administration best practices.

Skills

MacOS Proficiency

ChromeOS Proficiency

Windows Proficiency

IT Support

Customer Service

Security Fundamentals

Documentation

Team Collaboration

Education

Bachelor's or Associate's degree

Tools

Google Workspace

Microsoft 365

Rippling MDM

GitHub

Sigma

Figma

Linear

Confluence

Job description

Infinitus Systems is building AI-powered healthcare communications; join a small IT team keeping our staff productive securely across devices and tools. You’ll handle daily help desk tasks, onboarding/offboarding, and device management, with opportunities to contribute to scalable IT processes as the company grows.

The role supports MacOS, ChromeOS, Windows, and Linux, with hands-on work in office networks and security practices.