Senior IT Systems & Support Engineer - Hybrid, Cloud

Halcyon Financial Technology; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus: 30% Targeted quarterly

Medical and dental benefits

HSA

Dependent Care FSA

Travel reimbursement

4 weeks PTO

Paid certifications

Cell phone stipend

Internet stipend

Charity donations by the company

Monthly team events

Annual company offsite

Job summary

Halcyon Financial Technology is hiring a Senior IT Systems & Support Engineer for the New York City metropolitan area in a hybrid role. You will support multiple clients onsite and remotely, handling a wide range of technical issues with high judgment and user-centric service.

Responsibilities cover Microsoft 365, Google Workspace, IAM, AI automation, endpoint management, cybersecurity, cloud networking, and incident response.

Responsibilities

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege access
• Own onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
• Build automation that eliminates repetitive provisioning, reporting, and admin work
• Use approved AI tools to speed up troubleshooting and documentation, and help shape governance of their use
• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
• Third-party risk management, cybersecurity policy management, business continuity and governance
• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies
• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes, upgrades, and migrations end to end, backed by runbooks and documentation

Tools

Microsoft 365

Google Workspace

Microsoft Entra ID

Conditional Access

SSO

Intune

Windows Autopilot

PowerShell

Python

REST APIs

Cisco Meraki

IT Glue

Microsoft Copilot

Job description

Halcyon Financial Technology is hiring a Senior IT Systems & Support Engineer for the New York City metropolitan area in a hybrid role. You will support multiple clients onsite and remotely, handling a wide range of technical issues with high judgment and user-centric service.

Responsibilities cover Microsoft 365, Google Workspace, IAM, AI automation, endpoint management, cybersecurity, cloud networking, and incident response.