IT Support Engineer I (Tier 2)

COMTECH TELECOMMUNICATIONS; Seattle (WA); On-site; USD 73,000 - 93,000; Full time

Job summary

COMTECH TELECOMMUNICATIONS seeks a Support Engineer I in Seattle, WA to provide advanced technical support to end-users and resolve escalated help desk issues. You will work with cross-functional teams on IT operations, hardware, software, and network problems, including Active Directory, Microsoft 365, and VPN access.

The role requires 2+ years in IT support (Tier 2 preferred), strong Windows/macOS knowledge, and familiarity with ticketing systems.

Qualifications

• 2+ years IT support or help desk experience (Tier 2 preferred).
• Strong Windows and macOS knowledge.
• Experience with AD, M365 administration, and enterprise apps.
• Solid networking basics (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticketing systems (Jira, Zendesk, BMC).
• BYOD infrastructure support a plus; bilingual FR/EN is a plus.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, mobile devices, printers, and apps.
• Manage user accounts and access in AD, M365, Okta, and enterprise tools.
• Install, configure, and maintain computer systems and peripherals.
• Monitor system performance; troubleshoot server, network, and app issues.
• Document resolutions and contribute to the knowledge base.
• Collaborate with security and operations on complex issues.
• Assist in IT projects, updates, and rollouts across departments.
• Ensure compliance with policies and security standards.
• Provide occasional off-hours support.

Skills

Windows & macOS

Active Directory

Microsoft 365

Networking (TCP/IP, DNS, DHCP, VPN)

Ticketing systems (Jira, Zendesk, BMC)

French & English bilingual

Remote support tools

ITIL familiarity

BYOD support

Education

Bachelor’s or Associate degree in IT/CS

Certs: A+, Network+, Azure Fundamentals

Tools

Jira

BMC Helix

Zendesk

Okta

Job description

COMTECH TELECOMMUNICATIONS seeks a Support Engineer I in Seattle, WA to provide advanced technical support to end-users and resolve escalated help desk issues. You will work with cross-functional teams on IT operations, hardware, software, and network problems, including Active Directory, Microsoft 365, and VPN access.

The role requires 2+ years in IT support (Tier 2 preferred), strong Windows/macOS knowledge, and familiarity with ticketing systems.