IT Support Engineer: Frontline Helpdesk & Remote Access

DMF Lighting; Carson (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

DMF Lighting in Carson, CA is seeking a Tech Support Engineer to be the frontline for end-user technology support across 250+ employees in the US, Taiwan, and offshore contractors. You will own day-to-day helpdesk operations, device provisioning, and onboarding/offboarding to ensure secure access to the tools they need.

You will collaborate with the Senior Systems Administrator and Network/Security Administrator to escalate complex issues, support Windows and macOS devices via Intune and

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 2–4 years in a helpdesk, desktop support, or IT support role, ideally in an organization of 150+ employees.
• Experience supporting a mixed Windows/Mac environment.
• Experience with onboarding/offboarding processes and asset management.

Responsibilities

• Serve as first point of contact for all IT support requests; triage and resolve Tier 1–2 issues across hardware, software, network connectivity, and account access.
• Manage and prioritize the support ticket queue, meeting defined SLA targets for response and resolution.
• Escalate Tier 3 issues to the Senior Systems Administrator or Network/Security Administrator with clear documentation.
• Provide remote support to Taiwan-based employees and India-based offshore contractors, coordinating across time zones.
• Provision and deploy Windows and macOS devices using Microsoft Intune and Autopilot/Apple Business Manager workflows.
• Manage new-hire onboarding: account creation in Azure AD/Entra, device setup, application access, and orientation to IT systems.
• Manage offboarding: timely deprovisioning of accounts, device retrieval/wipe, and access revocation.
• Maintain accurate device and asset inventory records.
• Monitor Intune compliance dashboards for policy violations, patch status, and device health; remediate flagged endpoints.
• Assist with rollout and validation of OS and application patches across the Windows and Mac fleet.
• Support endpoint security hygiene (encryption status, antivirus/EDR agent health, compliance policy adherence).

Skills

Intune

Azure AD

Mac management

Windows management

Ticketing systems

VPN tech

M365 admin

Onboarding/offboarding

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Microsoft Intune

Autopilot/ABM

Azure AD/Entra

Job description

DMF Lighting in Carson, CA is seeking a Tech Support Engineer to be the frontline for end-user technology support across 250+ employees in the US, Taiwan, and offshore contractors. You will own day-to-day helpdesk operations, device provisioning, and onboarding/offboarding to ensure secure access to the tools they need.

You will collaborate with the Senior Systems Administrator and Network/Security Administrator to escalate complex issues, support Windows and macOS devices via Intune and