Hands-on IT Support Engineer for a Dynamic FinTech

Menlo Ventures; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Strong Team

Lunch provided

Onsite office at 199 Water Street

Job summary

Arch, a fintech company, is seeking an IT Support Engineer to keep our operations running smoothly. You will manage the full device lifecycle, deploy and maintain MDM configurations, and support conference room technology across our organization.

This hands‑on role requires strong experience with MDM/EDR, macOS and Windows internals, enterprise networking, and the ability to diagnose complex issues while communicating clearly with stakeholders.

Qualifications

• Strong experience with device management, including MDM, EDR, and patch management.
• Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling.
• Experience with enterprise networking, including configuring switches and routers, troubleshooting 802.3 and 802.11 issues, and maintaining clean office network environments.
• Proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments.
• Effective communication skills — you can support diverse technical and non‑technical stakeholders while staying calm and friendly in frustrating IT situations.

Responsibilities

• Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured.
• Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration.
• Oversee enterprise identity and access management — account provisioning and deprovisioning, quarterly access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce).
• Monitor and manage conference room devices and A/V equipment to ensure they are online, up to date, and functioning properly.
• Maintain and update MDM scripts and collaborate with application administrators to improve IT workflows, user lifecycle management, and operational efficiency.

Skills

Device management (MDM/EDR)

macOS & Windows internals

Enterprise networking

Diagnostics across macOS/Windows

Communication with stakeholders

Tools

Shell scripting

MDM tooling

Job description

Arch, a fintech company, is seeking an IT Support Engineer to keep our operations running smoothly. You will manage the full device lifecycle, deploy and maintain MDM configurations, and support conference room technology across our organization.

This hands‑on role requires strong experience with MDM/EDR, macOS and Windows internals, enterprise networking, and the ability to diagnose complex issues while communicating clearly with stakeholders.