IT Support Engineer – Enterprise Systems & Services

RFA; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A financial services firm located in New York is seeking a Client Services Engineer to provide technical assistance to system users. The ideal candidate should have a strong background in IT support and troubleshooting, with relevant experience in an enterprise environment. Responsibilities include maintaining systems and supporting various software and hardware issues. The compensation ranges from $80,000 to $100,000 per year, along with a professional work environment.

Qualifications

• 4-7 years of related IT experience in an enterprise or server-based environment.
• 3+ years of recent systems maintenance and end-user technical support experience.
• Experience in financial services industry and MSP preferred.

Responsibilities

• Provide on-site technical support to system users.
• Maintain systems, install new equipment, and modify client infrastructure.
• Troubleshoot Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.

Skills

Technical troubleshooting

Communication

Critical thinking

Customer service

Issue resolution

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Windows Server

MS Exchange/365

Active Directory

ConnectWise

VMware

Cisco

Job description

A financial services firm located in New York is seeking a Client Services Engineer to provide technical assistance to system users. The ideal candidate should have a strong background in IT support and troubleshooting, with relevant experience in an enterprise environment. Responsibilities include maintaining systems and supporting various software and hardware issues. The compensation ranges from $80,000 to $100,000 per year, along with a professional work environment.